In today's marketplace, there are only a few things that separate one business from another. One of the most important separation factor can be a company's ability to define and deliver exceptional customer service.
The objective of my service is to provide expert counsel and assistance in the development of effective and efficient Customer Service strategy, plans, programs, organization, policies, systems & procedures and operations management.
Telesales is an integral part of marketing and sales, whether it is done via direct, through the channel or with a combination of both, it ensures that a sale is complete and a company does not lose even a single customer.
Telesales Consulting Service offers you the support necessary to enable the team to meet established business objectives. Service is designed to identify areas that need to be improved, including sales performance, call scripts, management skills, complicated internal processes and procedures.
Selling is an integral area of every business that needs continual development and training. If you don't have a strong sales system in place that is supported by a motivated and skilled team, your business is almost guaranteed to struggle.
The first step to achieving sales success is to know where you stand. This service focus proven components including new lead generation strategies, enhanced sales processes for better lead identification and qualifying, consulting to make your CRM system a more powerful business tool, and sales team assessment and coaching.
I am the author of three Telesales books: „The essentials of successful Telesales“, „Improve your sales skill – increase result“ and „A phone negotiation“. Right now, I am writing a new book about Exceptional Customer Service.
Beside this I create a Customer Care Agent’s manual.
While certain sales skills and the principles of service are transferable to any industry or sales approach, only training that is customized to the customer’s industry and goals will be truly effective. Trainings I have create are customized and energizing where students skills are reinforeced with activities, games and roll playing. Sales and Exceptional Customer Service trainings are build around essential topics from my books and manuals.
Trainings are custom-designed specifically for your business. We can incorporate your existing training material and methodologies, adapt one of our ready-to-teach programmes or custom-design from scratch. Our web-based programmes put training where it belongs – in the workplace.
Flexible access 24/7 makes it easier to balance your training schedule with your operational imperatives. Go entirely online or choose our blended learning offering, combining the ease of e-learning with face-to-face staff training.CONSULTEUS eLearning Portal