PROFESSIONAL CONSULTING EXCEPTIONAL CUSTOMER SERVICE, BUSINESS SALES & TELESALES

Welcome

Introduction

I have an extensive experience in Customer Care and Sales field with more than 20 years, leading Customer Care, Telesales and Business Sales teams in multinational companies. Three years ago I create a consulting service in order to offer my clients the support necessary to enable their teams to meet established business objectives.
My consulting service is designed to identify areas that need to be improved, including service levels, sales performance, management skills, complicated internal processes and procedures.

EXPERTISE

TEAM ORGANIZATION

Before you start moving forward with your new plan and priorities, make sure everyone fully understands their responsibilities and is trained to do the job properly.

PROCEDURES AND PROCESSES

Continuous improvement can range from simple changes in the day-to-day workings of your company to major shifts in focus and procedures across a global structure.

PERFORMANCE MANAGEMENT

Properly designed Performance Management Process provides a framework that creates a high performing organization and supports professional development.

FEEDBACK and COACHING

Without skilled coaching and real time feedback, your team is likely to suffer from missed deadlines, frustrated members, and unmet goals and expectations.

COMPENSATION and RECOGNITION

Is your rewarding system driving the right behaviours for your company, as well as your performance goals? It can mean the difference between your business' success and failure.

SALES TECHNIQUES

Developing effective sales techniques is an ongoing process for an individual and his entire organization.